ΑΡΧΗ ΠΟΛΙΤΙΚΗ ΑΠΟΡΡΗΤΟΥ

ΠΟΛΙΤΙΚΗ ΑΠΟΡΡΗΤΟΥ

Data privacy is of high importance for KRASS Fashion and we want to be open and transparent with our processing of your personal data.

We therefore have a policy setting out how your personal data will be processed and protected.

Who is the controller of your personal data?
The Bulgarian company, Plus Size Ltd. (“KRASS Fashion”), is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.

Plus Size Ltd.
str. General Stoletov 42 et.5 ap.4
6000 Stara Zagora
Bulgaria

Companies register: Commercial register and register of NPLE
Company registration number: 206535200
Authorised representative: Andrey Machkov
VAT registration number: VAT NO. BG206535200

Where do we store your data?
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.

Who access your data?
KRASS Fashion company will only act as the personal data processor and processes the personal data on behalf of the Plus Size Ltd.

We never pass on, sell or swap your data for marketing purposes to third parties. Data that is forwarded to third parties, is only used to provide you with our services. You will find what categories of third parties under every specific process below.

What is the legal ground for processing?
For every specific processing of personal data we collect from you we will inform you whether the provision of personal data is staturtory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequenses if you choose not to.

What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact Customer Service that will provide you with your personal data via e-mail.

Right to portability:
Whenever KRASS Fashion process your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data in a structured, commonly used and machine-readable format transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification:
You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed. If you have a KRASS Fashion account or membership you can edit your personal data under your account and membership pages.

Right to erasure:
You have the right to erase any personal data processed by KRASS Fashion at any time except for the following situations.

*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
*you have an unsettled debt with KRASS Fashion, regardless of the payment method
*if you are susptected or have missused our services within the last four years
*your debt has been sold to a third party within the last three years or one year for deceased customers
*your credit application has been rejected within the last three months
*if you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rules

Your right to object to processing based on legitimite interest:
You have the right to object to processing of your personal data that is based on KRASS Fashion’s legitimite interest. KRASS Fashion will not continue to process the personal data unless we can demostrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

You can opt out from direct marketing by the following means:
* following the instruction in each marketing mails
* by editing the settings of your KRASS Fashion account

Right to restriction:
You have the right to request that KRASS Fashion restricts the process of your personal data under the following circumstances:

*if you object to a processing based KRASS Fashion:s legitimate interest, KRASS Fashion shall restrict all processing of such data pending the verification of the legitimate interest.
*if you have claim that your personal data is incorrect, KRASS Fashion must restrict all processing of such datapending the verification of the accuracyof the personal data.
*if the processing is unlawful you can oppose the erasure of personal data and insted request the restriction of the use of your personal data instead
*if KRASS Fashion no longer needs the personal data but it is required for your to make of defending legal claims.

How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated customer service personnel who handles your requests in relation to your rights stated above. You can always reach them at: gdpr@krass.gr.

Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at [gdpr@krass.gr] and write DPO as subject matter.

Right to complain with a supervisory Authority:
If you consider KRASS Fashion to process your personal data in a incorrect way you can contact Customer Service. You also have the right to turn in a complaint to a supervisory authority.

Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

PURCHASE ONLINE

Why do we use your personal data?
We use your personal data to provide you with the information, products and services that you request or purchase from us online and in our stores. In particular, we use your personal data to process your purchase order and payment, to issue electronic receipts, handle deliveries, returns and warranty claims for products.

Whenever you make a payment, return a product or applying for a financial service we use your personal data to verify your identity and your capacity to enter into a contract, that financial information you provide us is accurate, check creditworthiness, conduct fraud checks or prevent other illegal activity.

Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.

We want to offer you different payment alternatives and will carry out analysis in order to find out what payment alternatives are available to you, including your payment history and credit checks.

What types of personal data do we process?
We will process following categories of personal data

* contact information such as name, address, e-mail address and telephone number
* payment information and payment history
* order information

If you have a KRASS Fashion account we will also process your personal data submitted in relation to the account or membership such as
* account or membership ID
* shopping history

Who has access to your personal data?
Your personal data is sometimes shared with third parties helping us to carry out certain tasks or to provide a requested service. KRASS Fashion may in particular engage with third parties to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order, payment service providers processing your credit/debit card payments, banks and other financial services providers, social media channels if you engage with us by tagging/mentioning us or contacting us directly, and online marketplaces through which our products and services are made available to you for sale.

Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.

What is the legal ground to process your personal data?
When making products and services available to you KRASS Fashion will process your personal data necessary for concluding a contract with you and to fulfil any obligations derived from that contract, whether the contract refers to a purchase order and payment, or the use of other services provided by us or third parties.

If you have signed up for receiving electronic receipts, the processing of your personal data necessary for this purpose is based on your consent.

In connection with providing our products and services to you we are sometimes subject to a legal obligation to collect, process and store your personal data. e.g. for the purpose to comply with applicable tax and financial legislation.

How long do we save your data?
We will keep your data as long as you are an active customer.

COOKIES

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.

How do we use cookies?
We use permanent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in.

We will use cookies to save your favourite products.

We use session cookies for example when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.

We use both first- and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and to present you with relevant marketing material.

Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook and Vimeo and relate to the ability of users to share content on this site, as indicated by their respective icon.

We also use third-party cookies which performs cross-site tracking in order for us to give you marketing in other sites/channels.

What types of personal data do we process?
We will only connect your cookie ID to your personal data submitted and gathered in relation to your account or club membership, if you are logged in to your account.

Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimize our site and present you with relevant material.

What is the legal ground to process your personal data?
We will only connect your cookies to your personal data if you are logged in to KRASS Fashion account.
If you are logged in to your account the legal ground based on our legitimate interest.

How long do we save your data?
KRASS Fashion does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.


GREECE ADR

This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with KRASS Fashion.

What is ADR?
ADR is a dispute resolution procedure for the out-of-court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which KRASS Fashion will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

How do I submit a complaint using the ADR process?
If you want to submit a complaint, please contact your national ADR entity below. This ADR entity will also be able to provide answers to any questions you may have about its process.

ΑΝΕΞΑΡΤΗΤΗ ΑΡΧΗ "ΣΥΝΗΓΟΡΟΣ ΤΟΥ ΚΑΤΑΝΑΛΩΤΗ"*
ΛΕΩΦΟΡΟΣ ΑΛΕΞΑΝΔΡΑ 144
ΑΘΗΝΑ, 11471
GREECE
http://www.synigoroskatanaloti.gr

*This ADR entity is included in the national lists of ADR entities which comply with the binding quality requirements established by the ADR Directive (Directive 2013/11/EU on Alternative Dispute Resolution for consumer disputes) http://ec.europa.eu/consumers/odr/

Plus Size Ltd.
str. General Stoletov 42 et.5 ap.4
6000 Stara Zagora
Bulgaria

Registered number: 206535200
VAT number: BG206535200

Contact Customer Service

Click here for the European Commission's Online Dispute Resolution website.

22.06.2020

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