The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Plus Size LTD, hereinafter referred to as “KRASS Fashion”, ”us” or ”we”, at the KRASS Fashion website or mobile website (jointly referred to as ”krass.gr”).
By using krass.gr and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only natural persons 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical delivery address in Greece.
The inclusion of any products or services on krass.gr at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on krass.gr at the time you place your order.
KRASS Fashion need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
2. Prices and delivery charges
The prices displayed at krass.gr include the statutory Value Added Tax but do not include a delivery charge.
The delivery charge for each order will be the same, regardless of the size or weight of your order. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.
3. Ordering/conclusion of contract
The ordering options available to you are via krass.gr or contact us by phone. Please visit our Customer Service for further information.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact KRASS Fashion Customer Service who will settle the refund.
KRASS Fashion exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.
KRASS Fashion endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2 to 5 working days following confirmation of an order. Deliveries to islands normally take 2 extra working days. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.
You will find the full Delivery Policy at krass.gr.
If your order does not arrive by the scheduled date, please contact Customer Service.
5. Withdrawal of Order
You may cancel or return your order from the date you place the order until 14 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund in the bank account you provide to us. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. You will find the full Returns Policy at krass.gr.
If you wish to cancel or return your order, please contact Customer Service. You can also provide us with notice by filling in and submitting the standard form issued by your local Consumer Rights Authority. You will have to return the item(s) to us as set out in section 6 (Returns) below within the 14 day period set forth in section 5.1 above. We will provide a refund to your bank account as soon as possible and at the latest within 7 working days of receiving returned items.
If the item you have received is defective, please notify KRASS Fashion promptly and return the item in accordance with section 6 (Returns) below. KRASS Fashion will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.
KRASS Fashion guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
You will find more detailed information regarding our return process on the delivery note and in our Returns Policy.
KRASS Fashion operates the site in Euros and is therefore not responsible for currency fluctuations that occur when issuing refunds to a credit or debit card denominated in a currency other than Euros. We will not refund any bank charges.
7. Payment methods
You can pay for your goods as set out below.
Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. KRASS Fashion reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.
Payment on delivery
Depending on your shipping destination you may choose to make payment on delivery upon receipt of the goods.
8. Our Liability
Nothing in these Terms shall exclude or limit KRASS Fashion's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
KRASS Fashion accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
KRASS Fashion is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on krass.gr shall be limited to the total price of your order.
If you have a problem with a product that you have purchased from KRASS Fashion online, and were not able to settle the complaint with KRASS Fashion, then you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”).
The ODR platform offers consumers and traders within the EU the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr.
9. Colours and measurements
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.
An item’s measurements given on krass.gr are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production.
If there are defects in the goods you have purchased, KRASS Fashion abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay.
KRASS Fashion reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
13. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at krass.gr remain with Plus Size Ltd and its subsidiaries or licensors. Any use of krass.gr or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of KRASS Fashion.
14. Company Information
Plus Size Ltd.
Registered office: str. General Stoletov 42 et.5 ap.4, Stara Zagora 6000, Bulgaria
Registered number: 206535200
VAT number: BG206535200
Contact Customer Service